Returns & Refunds

Items That Can Be Returned

• Items with manufacturing defects or damage
• Wrong item received (different from what you ordered)
• Size or color mismatch (if we sent the wrong variant)
• Items that don't match the product description

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and unwashed
• Original tags and labels must be attached
• Items must be in original packaging (if applicable)
• No signs of perfume, makeup, or other external substances
• Accompanied by the original invoice

The following items cannot be returned:

• Intimate Apparel: Underwear, lingerie, swimwear (for hygiene reasons)
• Customized/Personalized Items: Items made to order or customized per your request
• Sale Items: Products purchased during clearance or final sale events (unless defective)
• Accessories: Earrings, cosmetics, and other personal care items (unless defective)
• Gift Cards: Non-returnable and non-refundable
• Items Without Tags: Products with removed or damaged tags

Step 1: Contact Us

Initiate a return by contacting our customer service within 7 days of delivery:

• Email: returns@zahan.com
• Phone: +880-XXXX-XXXXXX
• WhatsApp: +880 1XXX-XXXXXX

Provide your order number, reason for return, and photos of the item (if defective/damaged).

Step 2: Return Authorization

Our team will review your request and provide a Return Authorization (RA) number if approved. You will also receive instructions on how to return the item.

Step 3: Pack the Item

• Ensure the item is in its original condition with tags attached
• Include the original invoice in the package
• Write the RA number clearly on the package
• Pack securely to prevent damage during transit

Step 4: Ship the Item

For Defective/Wrong Items:

• We will arrange for pickup at no cost to you
• Our courier partner will collect the item from your address

For Size/Preference Changes:

• Customer is responsible for return shipping costs
• Ship to our return address (provided via email)
• Use a trackable shipping service

Step 5: Inspection & Processing

Once we receive your return, our team will inspect the item (typically within 2-3 business days). We will notify you of the approval or rejection of your refund/exchange.

Refund Processing Time

Once your return is approved, refunds will be processed within 7-10 business days.

Refund Methods

If you receive a damaged or defective item:

1. Immediately contact us (within 48 hours of delivery)
2. Provide photos showing the damage/defect clearly
3. Do not use or wash the item
4. We will arrange free pickup and offer a replacement or full refund